• Where are you based ?
  We’re happily based in Shenzhen, China – one of the“Technology” cities in the world !
• What kind of customers Botong power service for ?
  Wholesaler, trading companies, personal consumer and carriers, etc.
• Can I visit your factory ?
  Of course , we will be very happy to meet you at our factory.
• Can you put my brand name (logo) on these products ?
  Yes, We can. But we have MOQ to put your brand on the products.
• When can you ship the products after we make payment ?
  Usually, the 50K-100K order can ship in 15-20 days. We will confirm shipping date when you place order.
• What is the minimum order quantity (MOQ) ?
  Ready to Ship MOQ:100pcs,
  OEM:1000pcs. for those startup who want a lower MOQ but still OEM package, we usually suggest customer to buy 3k packages ( that’s MOQ) and sell less products at first.
• How can you guarantee the quality?
  Guarantee period: 1 year. All products are manufactured and inspected according to ISO standards.
• How can I pay for my order?
  We accept T/T Transfer and West Union.
• How much is the shipping cost?
  It depends on the total weight of your order and the way you chose for shipping, you can also use your own shipping agent.
• How shall i proceed with the returns?
  Please contact our sales representatives ASAP with clear pictures if there is faulty products or customer returns. For most of the time, we will send replacement to you with your next order if you can send us pictures of the defective units.
  – Please be noted although we don’t ask for returns, but in case some customers over abuse of our sincerity, we will ask you to send us back the defective units yearly or quarterly.
  – If you don’t need our products or service any more , we will refund 100% payment you have made within 3 days after the arrival of the defective units.
• Who will be responsible for the return shipping cost ?
  Please send the return goods on your side, and we’ll send the goods along with our next order. And please take notice that we only treat them quarterly or yearly to save the cost for both of us.
• Our company have strict requirement for all of our products, can we send our QC staff before sending us the goods ?
  Yes, but goods shall be ready for inspection 2 working days prior to shipment date. Inspection must be conducted in our factory.